Serco Recruitment Case Study

Serco - Recruitment Case StudyAs Contract Manager for a small remote depot that is part of a bigger organisation I am very proud, caring and passionate about the service we
deliver to our customers. Locally we serve circa 33,500 properties both residential and trade / businesses providing refuse / garden / food collection and recycling services as well as bulk item collections.

Serco serves many business sectors including defence, leisure, justice, Citizen Services (including refuse, recycling, street cleansing & maintenance
of public parks), healthcare & immigration. Serco employ over 50,000 people worldwide, currently managing circa. 500 contracts and are a FTSE top 250 company.

Kenect recruitment has provided a vital link in supporting the operation here at Derbyshire Dales enabling us to deliver the excellent service we strive for every day, and our customer expects.

Supply of agency / temporary personnel before Kenect recruitment was sporadic and unreliable, totally unprofessional at times, and very frustrating, with empty promises to supply being made, which subsequently were not fulfilled. Kenect Recruitment provided the professional, supportive and reliable service that we needed and continue to enjoy today.

Kenect Recruitment team are polite, courteous, professional, knowledgeable and deliver on their promises. I wouldn’t use any other agency for my temporary staffing requirements.

Fulfilment rate is currently at 92%, and given we are a remote site with not even a bus route passing by the depot, then that fulfilment statistic is excellent.

I can definitely say that Kenect Recruitment solved our recruitment & temporary staffing problem here at Derbyshire Dales and I look forward to a continued positive working relationship for years to come.

– Serco – Derbyshire Dales Depot

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Dean Weston

Dean Weston

Director of Operations

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